Refund Policy

1. Bookings and Payment

A booking is considered confirmed only after payment has been received.

Cancellation Deadlines:

• In-person: T–24 hours

• Online: T–12 hours (on the same day)

2. Cancellation and Rescheduling — Single Sessions

Cancellation Notice | Fee | Alternative

≥ 24 hours | 0% | 1× Rescheduling within 60 days

< 24 hours | 30% (€45 / 88.01 BGN) | Switch to Online (same time) = 0% fee

< 4 hours or No-show | 100% | -

Lateness: For delays up to 15 minutes, the session will still end at the originally scheduled time.

3. Refunds / Credit

For pre-paid sessions cancelled according to the rules:

• A 70% refund of the price is issued;

• OR 70% is held as a credit for a future booking (valid for 60 days).

4. Packages / Programs

In the event of termination:

• The value of completed sessions is deducted at the single-session rate;

• Fees according to Section 2 (if applicable) are added;

• The remaining balance is refunded or credited.

5. Refund Method and Timeframe

Refunds are issued to the original payment method:

• Timeframe: Within 7 business days from the approval of the request.

6. Right of Withdrawal (14 Days) – For Consumers

Consumers have the right to withdraw within 14 days of concluding the contract (online booking).

• How to apply: contact@coachdanny.coach

• Note: If the service begins at your explicit request before the 14-day period expires:

  • Full performance: The right to withdraw no longer applies.

  • Partial performance: A proportional amount is due for services already rendered.

7. Complaints and Claims

In cases of proven non-compliance due to the Coach’s fault:

• Re-performance of the service;

• Proportional price reduction;

• Partial refund.

Important: Subjective dissatisfaction is not a valid ground for a refund. Detailed terms are available in the General Terms and Conditions.

8. Exceptions

No refund is due in the following cases:

• Delay or no-show by the Client;

• Technical issues on the Client’s side;

• Force Majeure;

• Limitations of external platforms beyond our control.

Whenever possible, we will offer an option to reschedule.

For questions: contact@coachdanny.coach