Stories of Change

Two successful leaders. The same attention to detail. Fundamentally different results. Toto Wolff: Detail as a Mirror 2013 - Mercedes F1 headquarters, Brackley, United Kingdom. Toto Wolff walks into the building for his first audit as the new team principal. He sits at reception and simply observes. On the table in front of him – yesterday’s newspaper. Opened, skimmed, abandoned. Next to it – a dirty coffee cup from the morning. When he reaches to write something down, he rea

Quality is not accidental — it is the result of consistent systems. “Break Them!” 1985. Haier factory, China. Seventy-six defective refrigerators are lined up in the factory yard. Zhang Ruimin, the newly appointed factory director, hands out hammers to the workers. “Break them,” he says. Silence. No one moves.Refrigerators are expensive.The factory is poor.The workers are the same people who built them. Zhang lifts his hammer and strikes first. Moments later, all 76 refriger

Милтън Ериксън показва силата на въображението и метафората: от парализата и огледалото до кануто и смелите съвети при ОКР.